FAQ

 How-To-Book

When booking a move-in/Move out cleaning you MUST select the move-in move out package. If you do not, we are not liable for it to be a completed move out/move in and most likely will not confirm the booking. If your home is larger than 2 bed 2 baths you are REQUIRED to select deep cleaning. It is not fair to expect our staff members to clean your entire home in less time. The deep cleaning allocates the necessary time to properly clean these large homes.

How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty.”

If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”.

If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”

If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “

Included: 

• Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
• All exterior surfaces in all rooms
• Floors are mopped and vacuumed
• Bathroom (complete toilet clean, shower, handles, tub, drain)
• Bedroom  shelving, nightstands, bed frames, tidy up bed)
• All window sills

Not Included: 

• All Extras are not included (must be selected for an additional cost)
• The extra time included in deep cleans allows for more detailed work in the above

Do’s:

• Everything included in a Minty Clean +
• + Baseboards
• + Light switches & Door handles
• + Detailed Dusting
• + Back Splashes and Faucet Fixtures are polished
• + Light organization of all rooms (for detailed organization select add on)
• + Extra hour included for high detail areas

Don’ts:

• All Extras are not included (must be selected for an additional cost)

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

A SuperMint clean is recommended for all first time cleaning by MintyClean. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial SuperMint, most customers switch to a standard 2 hour Mint Clean

If you cancel before 48 hours you will receive a full refund to the payment information on file.

If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. 

If you cancel within 24 hours, it is a non refundable full charge.